Elite MOT Ltd is the data controller for personal information processed in connection with our MOT testing, servicing, repairs, and customer support. You can contact us using the details at the end of this policy.

• Contact details such as name, phone number, email address, and postal address.
• Vehicle information including registration, make, model, and service history.
• Booking information, preferred dates, and service selections.
• Communication records when you call, email, or submit forms.
• Information submitted in website forms, including enquiry details and service requirements.
• Technical website data such as device type, IP address, browser/user agent, and pages viewed.

• To provide MOT testing, servicing, repairs, and related customer support.
• To manage bookings, respond to enquiries, and provide quotes or updates.
• To meet legal obligations for record keeping and regulatory compliance.
• To improve our services and website performance.
• To prevent fraud and keep our systems secure.

We process personal information based on one or more of the following legal bases: performance of a contract, compliance with legal obligations, legitimate interests (such as service improvements and security), or your consent where required.

We only share personal information when necessary to deliver our services, comply with the law, or protect our rights. This may include trusted service providers such as booking platforms, email or website hosting/IT support providers, payment providers (where applicable), or professional advisers. When you use third-party links or services (for example online booking or Google Maps), those providers may process your information under their own privacy terms. We do not sell your personal information.

We keep personal information only for as long as needed to fulfil the purposes described in this policy, including legal, tax, or regulatory requirements.

We use appropriate technical and organisational measures to protect personal information against loss, misuse, or unauthorised access. No internet transmission is completely secure, so we cannot guarantee absolute security.

You have rights under data protection law, including the right to access, correct, delete, or restrict your personal information, and to object to certain processing. To exercise these rights, please contact us using the details below.

We use Google Tag Manager (GTM) to manage website tags across our pages. GTM itself does not store personal information, but tags deployed through GTM may collect technical and usage data such as pages viewed, browser/device details, IP address, and interactions on the site, and may use cookies where configured. We may also use essential website functions and third-party resources (such as font or content delivery services) that process technical request data when pages load. You can manage cookies through your browser settings.